Performance Management of Lloyds Banking Group †Free Samples

Question: Discuss about the Performance Management of Lloyds Banking Group. Answer: Introduction Lloyds Banking Group plc is a large British financial institution founded in 1995. It provide financial and banking services. Its activities include retail banking mortgages, life insurance, pensions, commercial and private banking, investment banking and general insurance. The banking group is listed on London Stock Exchange and is a component of FTSE 100. It has billions of UK customers and the business is mainly focused on retail and commercial services. The main objective of the group is to serve best to their customers, maintaining good relationship with the communities and is focused on prosperity of Britain (Lloydsbankinggroup.com, 2017). This report contain the critical review of Lloyds performance management and its control over the activities. Review of the objectives and trends in management accounting and analysis of the information is done to measure performance of Lloyds Banking Group. Objectives of Management Accounting Management accounting is the method of presenting and providing the accounting information to the management in an organised and systematic manner to help the management in taking decisions and performing its functions effectively and efficiently. The primary objective of management accounting is to give necessary information to the management so that all the functions can be carried easily (BANERJEE, 2017). Various objectives are as follows: Analysis and Interpretation: Financial statements are properly analysed with the help of various tools like ratio analysis, cash flow and trend analysis, comparative and common size statements. Management accounting interprets the financial data and made it available for the management in an understandable manner. By doing proper analysis of its final accounts and interpreting the data accurately, Lloyd is able to maintain an effective performance management. LBG employees are clear about their responsibilities, a proper track record of improvements and achievement is kept. Having a proper knowledge of financial performance help Lloyd to take decisions regarding improvements and modifications. Planning Policy making: Success of any organisation and institution depends upon the planning and policies made by them. Proper planning and making of beneficial policies by LBG has contributed in successful management of its performance. Lloyd have attracted a lot of consumers in recent years by making beneficial and profitable policies for them. Also, involving employees in planning process have improved their performance in an efficient and effective manner. Controlling: The managers of the bank have kept an eagle eye over the functioning of the institution. Control on the resources of the organisation was kept In order to make sure that the resources are used optimally. Lloyd is capable of achieving its predetermined targets by keeping a control on the activities performed by its employees. This also help the bank to increase its financial performance over the year. Communication: It is considered as the most important objective of management accounting which is required to be achieved. Better communication of the performance of various departments is essentially required for the management to perform tasks such as planning, decision making and controlling. With the proper communication among the employees of LBG, the group is able to achieve all its objectives. It can be in any form that is formal or informal. Accurate financial information is properly communicated by the accountants to the managers which results in the effective performance management of Lloyd. Decision Making and Coordination: in an organisation, decisions are been made and taken at every level. Management accounting help the managers to take right decisions at right time. Knowing about the overall financial performance of the organisation, mangers are capable to take correct decisions as and when required. It is also easy to set coordination between the various departments, when everything is properly managed. With the help of effective performance management, Lloyd Banking Group take proper and right decisions regarding its policies and objectives. The group is also capable enough to maintain coordination among its different activities (Jhamb, 2009). Role of Management Accounting In general, banks provide various services to its customers. The managers of bank require different types of data and reports which are related to the various activities performed by bank. Management accounting plays a critical role in managing the resources of bank. The role it plays include collection of data, supply of modified data and control over the data recorded and processed (Accountingedu.org, 2017). As far as Lloyd is concerned, management accounting as a part of business information system plays a very important role in managing the performance of the bank. It performed various function which are: Information: It helps the managers in getting the accurate and relevant information at all the levels which is necessary for taking the decisions. Reports on different activities are also been provided to enhance the decision making process and smooth functioning of the bank. Accounting: all the activities and the tasks performed by the bank is accounted time to time and the information is provided to the internal users to make them aware about the things going on in the organisation. Control: performance targets are set and budgets are been prepared in management accounting. A proper control is done over the functioning of the bank to check whether the targets are been met or not. Function of budgetary control is also performed by the accountants. Analytical: analysis of the financial statements is done in an effective and efficient manner. It helps in improving the performance of the bank and setting the targets for the future. Communication: the formation of information which is the part of internal communication form a link between the levels of management and structural departments. Forecast: it is done to make sure that proper strategic planning is there and the development of bank is done in the direction of achieving its strategic goals (Bartosh, 2014). Trends in management accounting Management accounting is an important activity which is done in all the leading industries and enterprises today. Service sectors like banks has also adopted the function of management accounting and its emerging trends (Icmai.in, 2017). The new trends and concepts are: Just-In-Time Approach (JIT): this approach is used my many companies to reduce its inventory level. The companies have significant benefits after implementing the JIT programs in order to minimize the amount of all types of inventories. Total Quality Management (TQM): it is termed as a management approach adopted by the organisation to have a long term success through customer satisfaction. In TQM, all the employees are focused on improving the quality of products, services and processes so that they can provide a higher level of satisfaction to its customers (Sallis, 2014). Activity Based Costing: ABC analysis is done to recognize activities in the enterprise and assigns the cost to each and every activity. Resources are also assigned to all products and services according to the consumption by each (Richards, 2017). Balanced Scorecard: it is exclusively used by the business, industry, government and non-profit organizations to align their activities with the strategy of the organisation. It is a strategic planning and management system which also helps in the improvement of internal and external communication and monitoring the activities of the organisation (Keyes, 2016). Environmental Management Accounting: analysis of the financial and non-financial information is done to provide support to the process of internal environmental management (Schaltegger, Burritt and Petersen, 2017). Six Sigma: this trend is based on TQM and is used to achieve a low defect rates. It is a quality control program which is used to control the defects occurring in a manufacturing unit. With the help of this, organizations are able to increase their business process capability (Pyzdek and Keller, 2014). Enterprise Performance Management (EPM): this is the combination of various methods such as balanced scorecards, performance management, driver-based budgeting and consumer relationship management to achieve the targeted strategies, control and to raise financial profits by taking good decisions (Zabiullah et al., 2017). There are many other trends like value chain analysis, EFQM model that is European Foundation for Quality Management, lean production and lean enterprise and theory of Constraints (Cokins, 2013). Implications of the trend Enterprise Performance Management is one of management accounting trend used by LBG. EPM means that the organisation is converting its strategies into measurable indicators and monitoring the performance. It also means that people are employed in the whole organisation to achieve the predetermined targets. As the EPM mainly has three components that are strategy to plan process, measurement of forecast and recognise to reward process. LBG follow this trend and its components to make its performance better (pwc.com, 2012). By making proper strategies for both financial and non-financial sector, doing day to day analysis and monthly reporting which supports the decision making process and measuring the employees performance to give them rewards, Lloyd Banks financial statements are able to show its enhanced and strong position and performance in the market. The annual reports of the banks shows an increase in its net incomes during the year 2015-2016. Operating expenses have been reduced and the amount of loans given to the customers and other banks has increased over a period. All this is because of the proper and best performance of the employees of bank, the strategies and trend followed by LBG and the policies and the decisions taken at right time. Nature of Information A structured and organized presentation of the information shows its nature. Nature of information is usually defined as the way of communicating between the individuals within the organisation. Lloyd Banking Group require to use formal information in order to excellence in its performance. This involves presenting the information in a consistent manner. Formal communication is also treated as a main way to communicate with the external environment. Its methods are formal letters, reports in a proper structure and writing the information in a systematic manner. Language used in formal communication is clear, logical and well organised. The services provided by the bank which include money deposits, life insurance and so on require the details of the customer who is willing to apply for such services. The information is gathered through the forms or applications filled by the customer. These forms and applications are properly structured and cover all the aspects of the customer detai ls that are required to be noted for a particular type of service. Formal customer surveys are also done to get the related information. Source of information Lloyd obtain the personal information of its customers from variety of sources and in different ways. The consumer personal details are held secured with the bank. The details include the information given by the consumers at the time of applying, or other additional information provided through various ways (Lloydsbank.com, 2017). Data gathered from the application forms, emails and letters, telephonic sessions within the branch, at the time of registration, consumer surveys, through participation in competitions and promotions and from the LBG official website and through the interviews and financial reviews. Another source is from the customers payments and transaction analysis and from the use of the services of other companies of Lloyd Banking Group. This will help the bank in detecting frauds and any illegal activity. Details received by the LBG companies from each other through other organisations such as credit agencies, insurance companies at the time of giving services and products to the customers. The bank also derive the information about its customers from its online and mobile banking services which are used by large number of consumers. Information gathered from all these sources is reliable and is mostly provided by the customer itself. Having a relevant data about its clients will automatically help the bank to excel in its performance and to increase its overall financial performance. Analysis of Information To increase the performance, information analysis is required to be done by LBG. It is considered as an essential function of an organization. Proper analysis and evaluation of the data will help the bank to increase its ability to meet its targeted customers, enhance its competitive position and contribute to the welfare of its employees and the country (Lis.cua.edu, 2017). Pulling together all the available data into one place is one of the biggest challenges of the bank. Correct data analysis tools and methods should be used to utilise the information provided by the customer. The first step of analysis include consolidation of the data. Arrange the data in the systematic manner so that it become easier for the different departments to attain information as per their requirements. And services provided by them. After the consolidation, bank focuses on evaluating the quality of data and its consistency. For doing this, LBG uses various data analysis methods and big data analytical tools. By doing the analysis, the bank came to know about the errors or the mistakes done by its customers at time of filling the information. Frauds or illegal activity can also be determined by this. On a whole, the main objective of Lloyd Banking Group is to correctly evaluate the given information and to maintain its quality and consistency. It also avoid the risk such as misplace and misuse of the data, manipulations in the information and so on. Conclusion This report concluded that the performance management of Lloyd Banking group is effective and efficient enough that the bank is able to maintain its financial position in the market. It has provide a strong financial position during the year. Quality of assets remain good and the balance sheet also reflect a strong financial position. The performance management of Lloyd follows all the objectives of management accounting and its role is very vital for the functioning of the bank. The information and trend used by LBG makes its performance better and more effective. References Accountingedu.org. 2017.Accounting Information Systems - Functions and Parts of the System. [Online] Available at: https://www.accountingedu.org/accounting-information-systems.html [Accessed 9 Nov. 2017]. BANERJEE, B. 2017.FINANCIAL POLICY AND MANAGEMENT ACCOUNTING. 9th ed. 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