Mystery and Suspense in Dickens Short Story The Signalman...

The Signalman was first published in the Mugby Junction Christmas Edition book in eighteen sixty six. The Clayton Tunnel Crash in eighteen sixty one is believed to have inspired Dickens to write the short story the Signalman. During the time that Dickens was writing the Victorians had a fixation with the paranormal also there were many technological advances one of them being the steam train. The Signalman has two main characters in it, one is the narrator who speaks in first person, and the other is the Signalman. Neither man is named throughout the story. The story has three main incidents which the Signalman claims that he had been warned of by a ghost who stood at the end of the tunnel. The Signalman is a very mysterious character.†¦show more content†¦By doing this it brings the character of the narrator to life, and makes the story more realistic and believable. This also allows Dickens to bring feeling into the story, which makes the story vivid in the readers mind. Their isn’t much use of Dialogue in the opening paragraphs, but all the conversation is made by the Narrator, posing the reader to question what is the matter with the signalman, and leaving room for our imagination to run riot. By making the Signalman react in the manner that he does makes the character mysterious. We are left to feel curious as to who this character really is. It also seems that the Signalman is pre occupied; making the reader think that there is something else going on in his mind. In the second page of the story Dickens completely contrasts the way he writes the story in the first page. It is an unusual method of writing for Dickens using a lot of descriptive words such as clammy, oozier, wetter, dark, and heavy, dripping wet, gloomy and forbidding. These words do not create a happy merry scene, in fact quite the contrast; it depicts a dull, miserable dark dreary place that no one would want to work at. This creates a scary environment within which to narrate his story, because you know something is going to happen which makes the reader on edge and creates suspense. This change of direction creates more confusion for the reader because weShow MoreRelatedTension and Suspense in Walter de la Mares poem The Listeners and Charles Dickens The Signalman651 Words   |  3 PagesTension and Suspense in Walter de la Mares poem The Listeners and Charles Dickens The Signalman The Listeners is a mysterious story in the form of a poem written by Walter de la Mare. The poem opens with direct speech Is there anybody there asked by the traveller which straight away grabs an audiences attention because we also want to know if there is anybody there, this opening also creates tension and suspense as it gives the impression that the traveller is isolatedRead MoreEssay on The Signalman by Charles Dickens3739 Words   |  15 PagesThe Signalman by Charles Dickens Halloa! Below there! †¦Ã¢â‚¬ ¦ A small expression that once understood strikes you with an essence of alarm, fear and intrigue. Throughout the short story of The Signalman, this quote was used several times and was repeated by several characters. Coincidence? Charles Dickens invites you to decide. This dissertation from www.coursework.info For the duration of this half term we have studied numerous short stories from the book Telling Tales. Throughout thisRead More The Signalman by Charles Dickens and The Red Room by H.G. Wells3559 Words   |  15 PagesThe Signalman by Charles Dickens and The Red Room by H.G. Wells To be denied of information as a reader is far more powerful than to know the truth. In this assignment I will be looking at the two short stories written in the 1800’s: â€Å"The Red Room† by H.G.Wells where a man goes into an apparently haunted room and although he is warned by other old characters he does not listen and the tension builds up as he goes into the room where fear gets the better of him in a room which might Read More How Do Pre 1914 Writers Create Mystery And Suspense Essay1589 Words   |  7 PagesHow Do Pre 1914 Writers Create Mystery And Suspense In Their Short Stories? Common themes in the stories of the nineteenth century are horror, mystery and the unexplained. This is because in the Victorian times, people were concerned with problems such as superstition and witchcraft. Common features of Victorian short stories are paranoid characters. The stories ‘The Withered Arm’, ‘The Red Room’ and ‘The Signalman’ teach a modern audience the results and consequences of superstition andRead MoreThe Signalman Short Story1136 Words   |  5 PagesHow does Dickens create a tense and mysterious atmosphere in The Signalman? In the short story, The Signalman, Dickens creates a tense and mysterious atmosphere using unpleasant imagery and building up suspense by withholding information. He does this through his portrayal of the troubled characters, the violent and aggressive adjectives that describe the setting, and the strong/powerful vocabulary he uses to describe the signalmans post in the passage . The characters of the narrator andRead More The Signalman, The Red Room and The Man with the Twisted Lip3299 Words   |  14 PagesThe Signalman, The Red Room and The Man with the Twisted Lip â€Å"How do Dickens, Wells and Doyle create tension and suspense in The Signalman, The Red Room and The Man with the Twisted Lip respectively?† It is obvious that these tales were written in the mid nineteenth century because the style of writing is very different to the more modern techniques writers employ today. In these stories, we are told about objects which no longer have a place in modern society, such as the telegraphRead MoreThe Ways Dickens Creates Mystery and Suspense in The Signalman3147 Words   |  13 PagesDescribe the ways Dickens creates mystery and suspense in The Signalman The Signalman by Charles Dickens, also known as No1 Branchline, is part of the collection of short railway stories that are included in Mugby Junctions, published in 1866. These stories appear to have been written post the tragic Staplehurst, Kent train crash, in which Dickens was involved, but escaped unhurt. Following the accident, Dickens suffered from what we would call today, Post Traumatic Stress DisorderRead MoreThe Setting in Hound of the Baskervilles and The Signalman Essay995 Words   |  4 PagesThe Setting in Hound of the Baskervilles and The Signalman The Hound of the Baskervilles was written by Sir Arthur Conan Doyle in 1902 carrying the genre of a horror story, whilst The Signalman was written by Charles Dickens in 1860, carrying the genre of a ghost story. Both writers use the same type of setting throughout the novels which is dismal, shadowy and perspirating. At the time when both novels were written, the readers who read both of the novelsRead More This essay will consider four of this type of story, by short story2235 Words   |  9 Pagesof this type of story, by short story writers of the period; Dickens’ The Signal Man, The Monkeys Paw’ by W W Jacobs, H G Wells The Red Room and The Dream Woman by Wilkie Collins. LOOKING AT THE ATTUTUDES OF THE PERIOD, EXAMINE HOW A RANGE OF 19TH CENTURY WRITERS CREATE MYSTERY AND SUSPENSE IN THEIR SHORT SHORIES The rise in popularity of magazines in Victorian times and the era’s fascination in the unknown and supernatural led to immense interest in the short story genre. The key toRead More How are tension and suspense created in The Signalman and The Red2459 Words   |  10 PagesHow are tension and suspense created in The Signalman and The Red Room? My aim is to analyse the way which tension suspense is built up in two Victorian stories – ‘The Red Room’ (by H.G Wells) and ‘The Signalman’ (by Charles Dickens). These two successful authors were both well known for using suspense and tension in their stories. Wells has written many classical books, which include â€Å"The Time Machine† and â€Å"War of the Worlds†. Dickens has written other illustrious books, such as â€Å"Christmas

Integration Of Leed Indoor Environmental Quality Credits...

Integration of LEED Indoor Environmental Quality Credits into BIM Software to Design Educational Buildings with Enhanced Quality Indoor Environment A Proposal by Kanishk Sharma Submitted to the Office of Graduate Studies of Texas AM University in partial fulfillment of the requirements for the degree of MASTER OF SCIENCE Chair of Committee, John Nichols Committee Members, Lesley Feigenbaum Kevin Glowacki Head of Department, Joe Horlen May 2015 Major Subject: Construction Management Copyright 2015 Kanishk Sharma ABSTRACT A poor indoor environmental quality (IEQ) in educational buildings can have a significant negative impact on the performance and comfort of the building occupants and given the fact that a large population spends its time indoor in educational buildings, indoor environmental quality cannot be ignored. LEED IEQ credits established by United States Green Building Council (USGBC) provide a guideline through which quality of indoor environment can be improved. However, achievement and evaluation of LEED credits is a challenging task due to the complicated instructions for achieving each credit and involvement of tiresome documentation procedure. This study aims to make the evaluation of the LEED IEQ credits easier by developing aShow MoreRelatedDesign Educational Buildings With Enhanced Quality Of Indoor Environment2179 Words   |  9 Pages Integration of LEED indoor environmental quality credits into BIM software to design educational buildings with enhanced quality of indoor environment Introduction Background According to the studies of U.S. Environmental Protection Agency (EPA) the level of pollutants inside the building can be two to five times higher than the outdoor levels and these pollutants are major cause of worry as majority of people invest their 90 percent of time in indoor activities (10). The educational buildings

Marketing southwest airlines Free Essays

Gone were the days when companies used to be product-focused, utilizing salespeople to sell their products to the market without any specific goals in mind. The advent of marketing changed all this and has since revolutionized the manner of marketing certain products and services. This paper shall look into the marketing strategies Southwest Airlines is currently utilizing to gain a good market share amidst a long list of airline companies today. We will write a custom essay sample on Marketing southwest airlines or any similar topic only for you Order Now Southwest Airlines Southwest Airlines was initially incorporated to serve three cities in Texas as Air Southwest on March 15, 1967, by Rollin King and Herb Kelleher. Air Southwest changed its name to Southwest Airlines In early 1971 and the first flight was recorded on June 18, 1971.   Over the years, Southwest has added improved 737 variants but has stayed within the Boeing 737 family to reduce operating costs. Because this technique simplified training, maintenance, and ground operations, it revolutionized the industry’s approach to building aircraft fleets. In January 2005 Southwest put to rest its remaining 737-200, the oldest type in its fleet. This event was highlighted with employees wearing pajamas for an early morning flight covering the original Dallas-San Antonio-Houston before returning to Dallas and called this â€Å"putting the -200s to bed†. Marketing Strategies Southwest is known for putting value to the most important people, the customers and the employees. The success of behind a company’s success is its people who understand the significant contribution of their company. Southwest believes that with unsatisfied employees may be translated to unsatisfied customers. The company is known for its distinct customer service philosophy.   Lovelock and Wirtz (2002, p. 58) made is clear that a good customer service spells a big difference in gaining a good number of customers. Southwest must see to it that despite the large number of airline companies that exist today, customers must continue to fly their airline. This is no easy task considering the challenge of trying to beat the other airlines who may offer lower fares or provide more valuable services. Flying on Southwest is quite different from that of most other U.S. airlines such as that tickets are only available and may be purchased from the airline itself. They are not available through travel agents or through common online venues. The tickets may be bought over the phone or via online transactions at the company’s website. Another thing that sets the company aparts from other airline companies is that reservations can be changed at will without corresponding penalties. To an ordinary customer, this service means so much. There’s another way Southwest is doing to gain more customers. It offers Rapid Rewards where customers receive one credit per each one-way ticket (http://www.airfleets.net/ageflotte/Southwest%20Airlines.htm). This program was eventually modified to provide a better offer to customers who frequently fly the airline company. In February 2006, Southwest instituted Capacity Controls to redeeming its free tickets. This means that the airline limits the seats offered to frequent travelers using free certificates on each flight, whereas previously if there was a seat available, you could use the award, provided you were not flying on one of the five blackout dates. Southwest has added fun in its advertisements such as â€Å"just Plane Smart,† The Somebody Else Up There Who Loves You† and â€Å"The Low Fare Airline†. This is its way of reaching to its targeted audience in the simplest and easiest way possible. Since the 1990s, Southwest has come up with television campaigns based on the phrase â€Å"Wanna get away?† Their TV commercilas are filled with funny scenes showing how people appear during situations they find themselves while ‘wanting to get away’. What really distinguishes Southwest from other airlines is its sound clip ‘ding which is now being associated with the company. Conclusion No amount of enticing marketing strategies will be able to entice the most number of customers if all they get are airline employees who give them the cold shoulder. This is something that Soutwest is being known for and its management is trying to build up among its employees. Southwest employees are generally regarded for their friendliness. The Economist   came up woth a Special report entitled â€Å"Low-cost airlines Turbulent Skies† in July 8, 2004 highlighting the present dilemma airline companies are facing. The 9/11 incident actually changed the way people are dealing with airline companies. No one can deny the fact that people have started developing a kind of fear against flying. Peterson (2004 p.124 ) illustrates the changes which companies like Southwest may undertake to compete with the times by using marketing principles attuned to the times. As Lovelock and Wirtz (2002), there are better ways to deal with certain situations that beset companies like Southwest. The problem left by the 9/11 incident among airline companies, the best way to sell or encourage more customers to fly Southwest is to offer them more than just low-cost fares. It is important to provide them the best customer service experience no other airline can give. Works Cited: http://www.airfleets.net/ageflotte/Southwest%20Airlines.htm (Retrieved September 12, 2006) Lovelock, C., Wirtz, J. Services Marketing People Technology Strategy. McGraw-Hill/Irwin. July 2002 Low-cost airlines Turbulent Skies. The Economist Special Report. Jul 8th 2004 Peterson, B.   Blue Streak: Inside jetBlue, the Upstart that Rocked an Industry. Portfolio Hardcover. 2004       How to cite Marketing southwest airlines, Essay examples

Performance Management of Lloyds Banking Group †Free Samples

Question: Discuss about the Performance Management of Lloyds Banking Group. Answer: Introduction Lloyds Banking Group plc is a large British financial institution founded in 1995. It provide financial and banking services. Its activities include retail banking mortgages, life insurance, pensions, commercial and private banking, investment banking and general insurance. The banking group is listed on London Stock Exchange and is a component of FTSE 100. It has billions of UK customers and the business is mainly focused on retail and commercial services. The main objective of the group is to serve best to their customers, maintaining good relationship with the communities and is focused on prosperity of Britain (Lloydsbankinggroup.com, 2017). This report contain the critical review of Lloyds performance management and its control over the activities. Review of the objectives and trends in management accounting and analysis of the information is done to measure performance of Lloyds Banking Group. Objectives of Management Accounting Management accounting is the method of presenting and providing the accounting information to the management in an organised and systematic manner to help the management in taking decisions and performing its functions effectively and efficiently. The primary objective of management accounting is to give necessary information to the management so that all the functions can be carried easily (BANERJEE, 2017). Various objectives are as follows: Analysis and Interpretation: Financial statements are properly analysed with the help of various tools like ratio analysis, cash flow and trend analysis, comparative and common size statements. Management accounting interprets the financial data and made it available for the management in an understandable manner. By doing proper analysis of its final accounts and interpreting the data accurately, Lloyd is able to maintain an effective performance management. LBG employees are clear about their responsibilities, a proper track record of improvements and achievement is kept. Having a proper knowledge of financial performance help Lloyd to take decisions regarding improvements and modifications. Planning Policy making: Success of any organisation and institution depends upon the planning and policies made by them. Proper planning and making of beneficial policies by LBG has contributed in successful management of its performance. Lloyd have attracted a lot of consumers in recent years by making beneficial and profitable policies for them. Also, involving employees in planning process have improved their performance in an efficient and effective manner. Controlling: The managers of the bank have kept an eagle eye over the functioning of the institution. Control on the resources of the organisation was kept In order to make sure that the resources are used optimally. Lloyd is capable of achieving its predetermined targets by keeping a control on the activities performed by its employees. This also help the bank to increase its financial performance over the year. Communication: It is considered as the most important objective of management accounting which is required to be achieved. Better communication of the performance of various departments is essentially required for the management to perform tasks such as planning, decision making and controlling. With the proper communication among the employees of LBG, the group is able to achieve all its objectives. It can be in any form that is formal or informal. Accurate financial information is properly communicated by the accountants to the managers which results in the effective performance management of Lloyd. Decision Making and Coordination: in an organisation, decisions are been made and taken at every level. Management accounting help the managers to take right decisions at right time. Knowing about the overall financial performance of the organisation, mangers are capable to take correct decisions as and when required. It is also easy to set coordination between the various departments, when everything is properly managed. With the help of effective performance management, Lloyd Banking Group take proper and right decisions regarding its policies and objectives. The group is also capable enough to maintain coordination among its different activities (Jhamb, 2009). Role of Management Accounting In general, banks provide various services to its customers. The managers of bank require different types of data and reports which are related to the various activities performed by bank. Management accounting plays a critical role in managing the resources of bank. The role it plays include collection of data, supply of modified data and control over the data recorded and processed (Accountingedu.org, 2017). As far as Lloyd is concerned, management accounting as a part of business information system plays a very important role in managing the performance of the bank. It performed various function which are: Information: It helps the managers in getting the accurate and relevant information at all the levels which is necessary for taking the decisions. Reports on different activities are also been provided to enhance the decision making process and smooth functioning of the bank. Accounting: all the activities and the tasks performed by the bank is accounted time to time and the information is provided to the internal users to make them aware about the things going on in the organisation. Control: performance targets are set and budgets are been prepared in management accounting. A proper control is done over the functioning of the bank to check whether the targets are been met or not. Function of budgetary control is also performed by the accountants. Analytical: analysis of the financial statements is done in an effective and efficient manner. It helps in improving the performance of the bank and setting the targets for the future. Communication: the formation of information which is the part of internal communication form a link between the levels of management and structural departments. Forecast: it is done to make sure that proper strategic planning is there and the development of bank is done in the direction of achieving its strategic goals (Bartosh, 2014). Trends in management accounting Management accounting is an important activity which is done in all the leading industries and enterprises today. Service sectors like banks has also adopted the function of management accounting and its emerging trends (Icmai.in, 2017). The new trends and concepts are: Just-In-Time Approach (JIT): this approach is used my many companies to reduce its inventory level. The companies have significant benefits after implementing the JIT programs in order to minimize the amount of all types of inventories. Total Quality Management (TQM): it is termed as a management approach adopted by the organisation to have a long term success through customer satisfaction. In TQM, all the employees are focused on improving the quality of products, services and processes so that they can provide a higher level of satisfaction to its customers (Sallis, 2014). Activity Based Costing: ABC analysis is done to recognize activities in the enterprise and assigns the cost to each and every activity. Resources are also assigned to all products and services according to the consumption by each (Richards, 2017). Balanced Scorecard: it is exclusively used by the business, industry, government and non-profit organizations to align their activities with the strategy of the organisation. It is a strategic planning and management system which also helps in the improvement of internal and external communication and monitoring the activities of the organisation (Keyes, 2016). Environmental Management Accounting: analysis of the financial and non-financial information is done to provide support to the process of internal environmental management (Schaltegger, Burritt and Petersen, 2017). Six Sigma: this trend is based on TQM and is used to achieve a low defect rates. It is a quality control program which is used to control the defects occurring in a manufacturing unit. With the help of this, organizations are able to increase their business process capability (Pyzdek and Keller, 2014). Enterprise Performance Management (EPM): this is the combination of various methods such as balanced scorecards, performance management, driver-based budgeting and consumer relationship management to achieve the targeted strategies, control and to raise financial profits by taking good decisions (Zabiullah et al., 2017). There are many other trends like value chain analysis, EFQM model that is European Foundation for Quality Management, lean production and lean enterprise and theory of Constraints (Cokins, 2013). Implications of the trend Enterprise Performance Management is one of management accounting trend used by LBG. EPM means that the organisation is converting its strategies into measurable indicators and monitoring the performance. It also means that people are employed in the whole organisation to achieve the predetermined targets. As the EPM mainly has three components that are strategy to plan process, measurement of forecast and recognise to reward process. LBG follow this trend and its components to make its performance better (pwc.com, 2012). By making proper strategies for both financial and non-financial sector, doing day to day analysis and monthly reporting which supports the decision making process and measuring the employees performance to give them rewards, Lloyd Banks financial statements are able to show its enhanced and strong position and performance in the market. The annual reports of the banks shows an increase in its net incomes during the year 2015-2016. Operating expenses have been reduced and the amount of loans given to the customers and other banks has increased over a period. All this is because of the proper and best performance of the employees of bank, the strategies and trend followed by LBG and the policies and the decisions taken at right time. Nature of Information A structured and organized presentation of the information shows its nature. Nature of information is usually defined as the way of communicating between the individuals within the organisation. Lloyd Banking Group require to use formal information in order to excellence in its performance. This involves presenting the information in a consistent manner. Formal communication is also treated as a main way to communicate with the external environment. Its methods are formal letters, reports in a proper structure and writing the information in a systematic manner. Language used in formal communication is clear, logical and well organised. The services provided by the bank which include money deposits, life insurance and so on require the details of the customer who is willing to apply for such services. The information is gathered through the forms or applications filled by the customer. These forms and applications are properly structured and cover all the aspects of the customer detai ls that are required to be noted for a particular type of service. Formal customer surveys are also done to get the related information. Source of information Lloyd obtain the personal information of its customers from variety of sources and in different ways. The consumer personal details are held secured with the bank. The details include the information given by the consumers at the time of applying, or other additional information provided through various ways (Lloydsbank.com, 2017). Data gathered from the application forms, emails and letters, telephonic sessions within the branch, at the time of registration, consumer surveys, through participation in competitions and promotions and from the LBG official website and through the interviews and financial reviews. Another source is from the customers payments and transaction analysis and from the use of the services of other companies of Lloyd Banking Group. This will help the bank in detecting frauds and any illegal activity. Details received by the LBG companies from each other through other organisations such as credit agencies, insurance companies at the time of giving services and products to the customers. The bank also derive the information about its customers from its online and mobile banking services which are used by large number of consumers. Information gathered from all these sources is reliable and is mostly provided by the customer itself. Having a relevant data about its clients will automatically help the bank to excel in its performance and to increase its overall financial performance. Analysis of Information To increase the performance, information analysis is required to be done by LBG. It is considered as an essential function of an organization. Proper analysis and evaluation of the data will help the bank to increase its ability to meet its targeted customers, enhance its competitive position and contribute to the welfare of its employees and the country (Lis.cua.edu, 2017). Pulling together all the available data into one place is one of the biggest challenges of the bank. Correct data analysis tools and methods should be used to utilise the information provided by the customer. The first step of analysis include consolidation of the data. Arrange the data in the systematic manner so that it become easier for the different departments to attain information as per their requirements. And services provided by them. After the consolidation, bank focuses on evaluating the quality of data and its consistency. For doing this, LBG uses various data analysis methods and big data analytical tools. By doing the analysis, the bank came to know about the errors or the mistakes done by its customers at time of filling the information. Frauds or illegal activity can also be determined by this. On a whole, the main objective of Lloyd Banking Group is to correctly evaluate the given information and to maintain its quality and consistency. It also avoid the risk such as misplace and misuse of the data, manipulations in the information and so on. Conclusion This report concluded that the performance management of Lloyd Banking group is effective and efficient enough that the bank is able to maintain its financial position in the market. It has provide a strong financial position during the year. Quality of assets remain good and the balance sheet also reflect a strong financial position. The performance management of Lloyd follows all the objectives of management accounting and its role is very vital for the functioning of the bank. The information and trend used by LBG makes its performance better and more effective. References Accountingedu.org. 2017.Accounting Information Systems - Functions and Parts of the System. [Online] Available at: https://www.accountingedu.org/accounting-information-systems.html [Accessed 9 Nov. 2017]. BANERJEE, B. 2017.FINANCIAL POLICY AND MANAGEMENT ACCOUNTING. 9th ed. Delhi: PHI learning Pvt. Ltd., p.5. BARTOSH, O. 2014.MANAGEMENT ACCOUNTING AS THE BASIS FOR EFFECTIVE SYSTEM OF BANKING MANAGEMENT. [online] JEL CLASS?F?CAT?ON M00, M41, M49, O21. Available at: https://fp.cibs.ubs.edu.ua/files/1401/ref/14bomuoj.pdf [Accessed 9 Nov. 2017]. Cokins, G., 2013. Top 7 trends in management accounting. Strategic Finance,95(6), pp.21-30. Icmai.in. 2017.Emerging concepts in management accounting. [online] Available at: https://icmai.in/Knowledge-Bank/global-finance-management-accounting.php [Accessed 9 Nov. 2017]. Jhamb, H. 2009.Fundamentals of management accounting. 2nd ed. New Delhi: Ane books Pvt. Ltd. Keyes, J., 2016.Implementing the IT balanced scorecard: Aligning IT with corporate strategy. CRC Press. Lis.cua.edu. 2017.Information Analysis Course of Study - Library and Information Science at CUA. [online] Available at: https://lis.cua.edu/msinls/coursesstudy/info-analysis.cfm [Accessed 9 Nov. 2017]. Lloydsbank.com. 2017.Lloyds Bank - Privacy. [online] Available at: https://www.lloydsbank.com/privacy.asp#collapse2-1475867889416 [Accessed 9 Nov. 2017]. Lloydsbankinggroup.com. 2017.Home - Lloyds Banking Group plc. [online] Available at: https://www.lloydsbankinggroup.com/ [Accessed 9 Nov. 2017]. pwc.com. 2012.Enterprise performance management (EPM) Drivingfinance effectiveness. [online] Available at: https://www.pwc.in/assets/pdfs/publications-2012/icc-report.pdf [Accessed 9 Nov. 2017]. Pyzdek, T. and Keller, P.A., 2014.The six sigma handbook(p. 25). New York: McGraw-Hill Education. Richards, G., 2017.Warehouse management: a complete guide to improving efficiency and minimizing costs in the modern warehouse. Kogan Page Publishers. Sallis, E., 2014.Total quality management in education. Routledge. Schaltegger, S., Burritt, R. and Petersen, H., 2017.An introduction to corporate environmental management: Striving for sustainability. Routledge. Zabiullah, B., Bhargava, B., Reddy, K. and Reddy, C. 2017.RECENT TRENDS IN MANAGEMENT ACCOUNTING. [online] Data.conferenceworld.in. Available at: https://data.conferenceworld.in/ICRISEM9/P438-444.pdf [Accessed 9 Nov. 2017].